FREQUENT TEA QUESTIONS
You’ll find quick answers to most commonly asked tea questions.
Start by selecting the topics you are interested in.
What's special about Mountain Teas?
Alpine teas are grown in misty high mountain tea farms from 1200 up to 2800 meter above sea level. The teas grown in different mountains will produce unique aromas that unfurl over many stepping and naturally long-lasting sweet aftertaste. Mountain teas grown in alpine tea farms are one of the most sought after premium teas among tea connoisseurs worldwide.
Is there any difference in brewing alpine teas?
Rather than simply steeping in boiling water, you actually get very different tastes brewing Mountain Tea with Kung Fu Style to extract the perfect amount of flavor and antioxidants. In your first envelope, we will send along a Mountain Tea Brewing Guide for you to enjoy your first experience like a tea connoisseur.
What will i get in my tea box?
You’ll get a special box of one to three artisan mountain teas every month at your doorstep, depending on the plan you chose. The box will have 50g (1.76oz) of each tea. You’ll simply enjoy the premium teas at the ease of your own comfortable home.
Can i try the teas first?
There’s always a first time for alpine teas. Sampler Tea is your best answer! It’s best suggested to try at least 3 months, so you get to try several popular alpine teas Taiwan is mostly known for before deciding which tea plan is the best for you.
Do I have to pay the shipping cost?
We offer free shipping on all subscription plans with standard shipping (7-15 business days). You can also freely select EMS Express delivery (3-7 business days) at $18 for one time.
When will I receive my first box?
Your first tea box will be shipped within 3 business days after ordering. Your subsequent boxes will be shipped after a month from your last shipment date.
how to get free bonus for my box?
In your first monthly tea box, Tea Tourist & Explorer will get a free stainless infuser ball and Adventurer will receive Signature 3-piece white porcelain set of $39.99 worth when subscribe to 6+ months of each plan.
Is there a side effect of drinking Alpine Teas?
We really wish we can lie and say no, but please be warned that you might no longer tolerate astringent teas after trying one of the world’s most prestigious teas.
“But indeed I would rather have nothing but tea.”
Jane Austen
what type of teas do you have?
ACE TEA offers exotic tea tasting experiences for tea connoisseurs of how best teas and authentic mountain tea should be. As a preferred supplier for Taiwan’s prestigious oolong, black, green (ching) and also a wide variety of floral blends to tea retailers, wholesalers, restaurants and hotels worldwide, we guarantee that you are unlikely to find the same quality teas at your local retailer or wholesaler.
Where are your teas grown?
Our tea master has over 35 years expertise in making artisan teas and had won numerous of tea competitions. We adopt long term contract-farming with Taiwanese high mountain tea farms from 500m to 2800m that are endowed with abundant natural climate and growing conditions to ensure consistent natural farming management.
how do you maintain the premium taste?
By hand-plucking young & tender tea buds during Spring and Winter season, this leaves the tea leaves to a maximum exposure to natural climate and allows longer period of nutrition absorption.
Is there any minimum for wholesale order?
If you want to delight your customers with as many specialized tea selections, then you are at the right place with only 1kg each tea at farm-direct prices!
what are the shipping options?
- Airmail: The most economical shipping method for small parcels under 5kg and takes approx. 1-3 weeks to arrive for most countries.
- Express shipping (EMS): The fastest method with real-time tracking. Prices are quoted during inquiry. The shipping speed is about 3-10 days.
can i trial sample teas first?
Of course we insist so! How do you discover one of the world’s finest teas without first tasting them?! We are happy to send you sample testers in 30 grams that’d consist several cupping via different brewing tests before you find out your favorite tastes.
how can i be one of your wholesale partners?
Simply submit the Wholesale Inquiry Form or directly talk to our tea specialist via LINE or WhatsApp +886-921-834-053 and you will receive instant support within 24 working hours.
what's your package for wholesale teas?
All our teas are vacuum-sealed for longer preservation. We offer flexible package options for retailer pack from 50~500g each pack in plain foil bag or bulk package up to 10kg each pack.
Do you offer private label tea packaging?
Yes, you can freely send us your own packaging and our team will take care the rest. We also provide custom tea bag and tea package in your own designs that’d best represent your brand identity and the values of teas.
Do you offer custom tea blend?
As the second generation from mountain tea family, our tea master has been processing teas since his birth. After learning about your local market preferences, we will work together and curate the unique blend exclusively for your brand!
“Come, let us have some tea and continue to talk about happy things. ”
Chaim Potok
What type of package can i customize?
We are the premier custom tea package supplier in Taiwan offers multiple solutions in making personalized tags, printing envelopes & tea boxes, and promotional tea gifts. You can freely send us your own designs and we’ll take care the rest to final products for you. Our professional designer team is also ready to work with you to brainstorm exclusive designs per your brand identity.
can you make custom tea bags?
We are not just making tea bags! We produce unique tea products that carry the essence spirit of your brand.
- Style: Full-leaf tea bag in rectangular or pyramid shape
- Filters: Non-woven, PET nylon, and biodegradable PLA mesh.
- Tea Tags: Standard rectangular or custom die-cut designs.
- Envelope: Standard plain colors to all color custom printed ones.
DO YOU OFFER CO-BRAND PARTNERSHIP?
Yes! We offer a wide variety of tea options and heartily welcome cooperation opportunities from differnet sectors, so we can bring the beauty of teas to as many people as possible.
CAN I USE MY OWN TEAS FOR TEA PACKAGING?
Sure, you can freely send us your own tea leaves and we’ll make them into private label tea products per your custom requirements.
Do you have eco-friendly materials available?
We are the farmer who are grateful for Mother Nature and care about sustainable environment. We also offer biodegradable PLA pyramid tea bag filter. Custom tag is also available in recyclable paper and eco-friendly soil print.
what are the procedures of custom tea package?
You can start by submitting a Custom Inquiry Form or email us your package requirements via service@twacetea.com. Our tea specialist will send you relevant procedure and product information within 24 working hours.
“There is something in the nature of tea that leads us into a world of quiet contemplation of life.”
What's special about Mountain Teas?
Alpine teas are grown in misty high mountain tea farms from 1200 up to 2800 meter above sea level. The teas grown in different mountains will produce unique aromas that unfurl over many stepping and naturally long-lasting sweet aftertaste. Mountain teas grown in alpine tea farms are one of the most sought after premium teas among tea connoisseurs worldwide.
how to make a good cup of mountain tea?
We make teas differently here in Taiwan. Brewing mountain teas with Kung Fu Styles will truly extract the perfect amount of flavor and antioxidants. The tea wares also matter! Simply leave your email below and you’ll receive a complete tea brewing guide in your mailbox soon.
can mountain teas make into cold brew iced tea?
Tell me about it! Cold-brew mountain tea actually produces better natural sweet characteristics with no bitterness at all that no other teas can compare. When mountain tea leaves are brewed in water less than body temperature, it has less caffeine and tannins so tea lovers can enjoy a healthier alternative.
What are the health benefits of mountain tea?
Most mountain teas are made of Green-heart Oolong, it’s medium oxidized and combines the qualities of black and green teas. Just to name a few, it may boost metabolism and reduce stress, blood pressure. and cholesterol levels, as well as a reduced risk of heart disease.